Help Center
Frequently Asked Questions
How do I connect my Strava account?
Open SportSnap → tap Profile → Account Management → Connect Strava. You'll be redirected to Strava to authorize access. Once approved, your activities will sync automatically.
My activities are not showing up. What should I do?
Pull down on the Activities list to refresh. If that doesn't work, go to Profile → Account Management → Reconnect Strava. Make sure your Strava account has activities recorded.
What is included in SportSnap Premium?
Premium unlocks: all story templates, animated route video export, photo + route overlays, high-resolution exports, and watermark removal. Available as monthly or yearly subscription (yearly includes a 7-day free trial).
How do I restore my purchase?
Go to Profile → Account Management → Restore Purchases. Or open the Paywall screen and tap Restore at the bottom. Make sure you're signed in with the same Apple ID used for the original purchase.
How do I save or share my story?
After creating your story, tap Export → choose Save to Photos or Share. For video exports (Premium), tap Export MP4. The image is saved to your Photo Library at full resolution.
Can I drag and reposition the route or text?
Yes! In the editor, simply drag the route or custom text overlay directly on the preview canvas. Use a pinch gesture to resize. Changes apply after you release.
How do I cancel my subscription?
Go to your iPhone Settings → Apple ID → Subscriptions → SportSnap → Cancel Subscription. You can also manage it via the App Store. Your Premium access continues until the end of the billing period.
Is my Strava data stored on your servers?
No. All processing happens locally on your device. We only store your Strava access token in the iOS Keychain for authentication. No activity data is sent to our servers.
Troubleshooting
Common Issues & Fixes
🔴 App crashes on launch
Force-quit the app and reopen. If the issue persists, try reinstalling SportSnap. Your subscription is tied to your Apple ID and will be restored automatically.
🟡 Story preview is blank or stuck loading
- Check your internet connection (map snapshots require internet)
- Try selecting a different template
- Tap Re-render or go back and re-enter the editor
🟡 Strava connection fails
- Make sure you have the Strava app installed or a valid Strava account
- Go to Profile → Account Management → Reconnect Strava
- Check that SportSnap has authorization in your Strava settings (strava.com → Settings → My Apps)
🟡 Purchase not unlocking Premium features
- Go to Profile → Account Management → Restore Purchases
- Ensure you're signed in with the correct Apple ID
- Check your internet connection and try again
🟡 Video export fails or is very slow
Video export (Premium) requires significant processing. Make sure your device has at least 500 MB of free storage and try exporting again. Animated route videos may take 15–30 seconds on older devices.
🟡 Weather data not loading in Live Weather Story
Live weather requires an active internet connection and the selected activity must have GPS coordinates. Activities without a route (e.g., indoor workouts) may not show weather data.
Shape the Future
Feature Requests
💡 Have an idea?
We love hearing from users. Send us your feature request or suggestion — we read every email and consider all feedback for future updates.
📋 Popular requests we're working on
- Apple Watch activity support
- Garmin & Polar integration
- Custom font selection
- Widget for latest activity
- Batch export multiple activities
Get in Touch
Contact Us
Legal
Privacy Policy
Last updated: March 7, 2026
SportSnap ("we", "our", "us") is committed to protecting your privacy. This policy explains how we handle information when you use the SportSnap iOS app.
Data We Access
- Strava activity data you authorize (name, date, distance, duration, elevation, route polyline)
- We do not access private messages or any Strava data beyond what you explicitly authorize
How We Use Your Data
- Render story posters, templates, and exports (images/videos) on your device
- Display your activities inside the app
- All processing happens locally on your device — no data is sent to our servers
Data Storage
- Your Strava access token is stored securely in the iOS Keychain on your device
- Generated images and videos are only stored when you explicitly export them to your Photo Library
- We do not operate any backend servers or databases that store your personal data
Data Sharing
- We do not sell, share, or transmit your data to any third parties
- When you tap Share, iOS presents the system share sheet — you choose where to share
- We do not automatically post to any social platform on your behalf
Third-Party Services
- Strava: Used for OAuth authentication and activity data retrieval. Subject to Strava's Privacy Policy
- Apple StoreKit: Used for subscription management. Subject to Apple's Privacy Policy
- Open-Meteo: Used for weather data in Live Weather Story. No personal data is transmitted
Your Rights & Choices
- Disconnect Strava at any time via Profile → Account Management → Disconnect Strava
- Revoke access directly in your Strava settings at strava.com
- Request deletion of any stored data by emailing us
Children's Privacy
SportSnap is not directed to children under 13. We do not knowingly collect data from children.
Contact
For privacy questions or data deletion requests:
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